1. Home
  2. Privacy Policy
Last updated: January 2026

Voices38 Privacy Policy

Your data is a trust we take seriously. Here you'll find a clear explanation of how we collect, use, and protect your personal information.

SSL
256-Bit Encryption
0
No Sale of Data to Third Parties
24/7
Security Monitoring
GDPR
International Standards Compliance

How we protect your privacy

The steps we take to keep your information secure at voices38.

End-to-End Encryption

Every transaction and piece of personal information is protected with 256-bit SSL encryption — making it virtually impossible for hackers to access.

Your data is never sold

Voices38 never sells your personal data to third parties. Your information is used solely to improve our services.

Secure Data Storage

All data is stored on internationally compliant servers. Regular backups and security audits ensure your information remains protected.

Personal Control

Update your account details or request deletion at any time. You have full rights over your personal information.

Cookie Transparency

We're transparent about which cookies we use and why. You always have the option to disable non-essential cookies.

Marketing Opt-Out

You can opt out of promotional emails or SMS at any time. We respect your preferences.

Table of Contents

1 Introduction & Commitment

Voices38 is a trusted online gaming and Sports Betting platform in Bangladesh. We believe privacy is a fundamental right for every user. This privacy policy explains how voices38 collects your personal information, what it is used for, and how it is kept secure.

This Policy voices38.bet Applies to all users of the website and associated mobile applications. By using our platform, you confirm that you have read and agreed to this Privacy Policy.

At voices38, we follow international data protection standards to safeguard your privacy. Our privacy policy is clear, transparent, and written in plain language — so every user can understand it with ease.

Any changes to this policy will be posted on the website, and where necessary, a notification will be sent to your registered email.

2 What information we collect

Voices38 only collects information that is necessary to provide our services. Data is collected in two ways:

What you provide directly:

  • Name, date of birth, national ID number
  • Mobile Number & Email Address
  • Mobile Banking Number (Mobile Pay/Nagad/Rocket)
  • Account Password (stored in encrypted form)
  • ID document photo for KYC verification

What is collected automatically:

  • IP address and device information
  • Browser type and operating system
  • Platform activity & session data
  • Transaction History & Betting Activity
  • Cookie and location data (subject to your consent)
Data Type Purpose Required?
Name & Date of Birth Identity Verification & Age Confirmation Yes
Mobile Number OTP Verification & Communication Yes
Payment Information Deposit & Withdrawal Processing Yes
Location Data Geographic Restriction Verification No
Cookie Data Improving User Experience No

3 How your information is used

Voices38 uses your information for the following purposes:

  • Account Management: For registration, login, and account verification.
  • Payment Processing: To process deposits and withdrawals safely.
  • Ensuring security: To prevent fraud, money laundering, and unauthorised access.
  • Service Improvement: To analyze user experience and improve the platform.
  • Customer Support: To respond to your complaints and enquiries.
  • Bonuses & Offers: To send you relevant offers based on your preferences (subject to your consent).
  • Legal Obligations: To comply with regulatory requirements.
We never sell or rent your personal data to third parties for advertising purposes.

4 Who We Share Your Information With

Voices38 may share information with the following parties in limited circumstances and only where necessary:

  • Payment Providers: Mobile Pay, Nagad, Rocket — used solely to process transactions.
  • Identity Verification Providers: Licensed providers for the KYC process.
  • Law Enforcement Agencies: Where required by a court order or government directive.
  • Technology Partners: Server hosting and security providers who have signed NDAs.

All third parties are contractually bound to uphold our privacy standards. They are not permitted to use your information for any other purpose.

Your personal information is never shared with marketers, data brokers, or advertising networks.

5 Cookie Policy

Voices38 uses cookies on its website. Cookies are small text files stored in your browser. We use the following types of cookies:

  • Essential Cookies: For login sessions and security — the site cannot function properly without these.
  • Functional Cookies: To remember your language preferences and settings.
  • Analytics Cookies: To understand which parts of the site get the most traffic (anonymised data).
  • Marketing Cookies: To show you relevant offers — only with your consent.

You can disable cookies through your browser settings, though doing so may affect certain features of the site.

6 Data Security Measures

Voices38 has implemented the highest standards of both technical and operational measures to protect your data:

  • SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
  • Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept.
  • Two-Factor Authentication (2FA): OTP verification at login.
  • Firewall & DDoS Protection: Advanced firewall protection to defend against cyber attacks.
  • Regular Security Audits: Regular vulnerability assessments conducted by third-party security experts.
  • Restricted Access: Only authorized personnel have access to specific data.
In the event of a security incident, we will notify affected users within 72 hours.

7 Your Rights

As a voices38 user, you have the following rights:

Right to Access

You may request to know what information we hold about you.

Right to Rectification

You can request corrections if any of your information is inaccurate.

Right to Erasure

You can request deletion of your data under certain conditions.

Right to Restriction of Processing

You can request that we stop processing your data for specific purposes.

Right to Data Portability

You may request a copy of your data in a portable format.

Right to Opt-Out

You can opt out of marketing communications at any time.

To exercise these rights, email us at: support@voices38.bet

8 How long your data is retained

Voices38 does not retain your data longer than necessary. Retention periods depend on the type of information:

  • Account Information: For the duration of your active account and 5 years after closure (as required by law).
  • Transaction Details: 7 years (as required by financial regulatory authorities).
  • KYC Documents: 5 years following account closure.
  • Log Files & Session Data: Up to 12 months.
  • Marketing Preferences: As soon as you opt out.

Upon expiry, data is securely deleted or anonymised.

9 Children's Privacy

Voices38 is an adults-only platform. We do not knowingly collect any information from individuals under the age of 18.

Age is verified at the time of registration. If a minor creates an account using false information, it will be closed and all associated data permanently deleted as soon as it is identified.

If you believe a minor you know is using this platform, please notify us immediately.

10 Privacy Policy Updates

Voices38 may update this Privacy Policy at any time. When changes are made:

  • The updated version will be published on this page and the revision date at the top will be updated accordingly.
  • For significant changes, you will be notified in advance via your registered email or SMS.
  • Continued use of the platform after any changes constitutes acceptance of the updated policy.

We recommend checking this page regularly. Previous versions are available upon request.

11 Contact & Complaints

For any questions, requests, or complaints regarding this Privacy Policy, please get in touch with us:

  • Email: support@voices38.bet
  • Live Chat: Help Center Available 24/7 from
  • Response Time: Typically responded to within 48 hours
We will act on any privacy-related request and notify you within 30 days of receiving it.

You're in Control of Your Data

At voices38, you are always the owner of your personal data.

Opt Out of Marketing

You can opt out of promotional messages at any time.

Update Information

Update your information directly from Account Settings.

Download Your Data

Request a copy of the data we hold about you.

Delete Account

To close your account, please contact our Help Centre.

Join a Safe & Trusted Platform

Your data is fully protected at voices38. Open an account today and play with complete peace of mind.

Register Now Log In

18+ | Play Responsibly | Responsible Gaming

বাংলা